Refund and Returns Policy

Refund and Return Policy were last updated on January 20, 2025

Refund and Return policy

1 Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post, fax, or email). Our contact details can be found below. You may use the attached model withdrawal form, but it is not obligatory.

If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (for example by email) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2 Effects of withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Please note that there are some legal exceptions to the right to withdraw, and some items can therefore not be returned or exchanged.  We will let you know if this applies in your particular case.

3. Conditions for Refunds and Non-Refundable Services

We strive to provide high-quality services and ensure customer satisfaction. However, due to the nature of the services we offer, certain conditions apply to refunds:

• General Refund Eligibility: To be eligible for a refund, your request must meet the criteria outlined in points 1 and 2 above.
• Services on Sale: Services purchased during a sale, promotion, or at a discounted price are not refundable. All sales of discounted services are final.
• Downloaded Reports: Once a report or any other digital deliverable associated with a service has been downloaded by the client, that service is no longer eligible for a refund. This is because the intellectual property and value of the service have been transferred.
• Personalized/Customized Services: Any service that involves personalization, customization, or ad-hoc requests tailored to the client’s specific needs is not refundable. This includes, but is not limited to, services where we provide tailored advice, custom reports, or modifications based on individual requirements. The bespoke nature of these services makes them non-returnable.

In essence, if a service is discounted, delivered in a downloadable format, or customized/personalized in any way, it is considered a final sale and no refunds will be provided. We believe this policy is fair and transparent, and it allows us to continue providing high-quality, tailored services at competitive prices. If you have any questions about our return policy, please don’t hesitate to contact us before making a purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@daryo89.pro.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@daryo89.pro and when authorised send your item tothe address provided by confirmation email. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should email us and request returns, then we will confirm address for the shipping.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@daryo89.pro for questions related to refunds and returns.